Samriddhi Wealth Ventures – TERMS AND CONDITIONS
Dear Customers,
At Samriddhi Wealth Ventures, we deeply value our customers. To ensure quality service, transparency, and trust, we request all customers to carefully read the following terms and conditions before purchasing any of our products, including Cinnamon (Dalchini), Cardamom (Elaichi), Cloves (Laung), Black Peppercorns (Kali Mirch), Bay Leaves (Tej Patta), Cumin Seeds (Jeera), and Star Anise (Chakra Phool).
Product Quality and Authenticity:
- All our spices are 100% natural and sourced from trusted farms and suppliers.
- We ensure hygienic packaging and proper labeling of every product.
- Product color, size, and aroma may slightly vary depending on the harvest season and batch.
Return and Replacement Policy:
- Returns are only accepted if the product is found damaged, expired, or incorrectly delivered.
- Customers must report any issues within 48 hours of receiving the product, along with photo or video proof.
- Returned products must be unused, in original packaging, and accompanied by the invoice.
- Upon validation, a replacement or refund will be processed within 7 working days.
Shipping and Delivery:
- Orders are usually processed within 1-2 business days and delivered within 5-7 working days, depending on location.
- Delays may occur due to unforeseen circumstances like weather, logistics issues, or national holidays.
- Shipping charges, if applicable, will be mentioned during checkout.
Pricing and Payment:
- All product prices are inclusive of applicable taxes, unless mentioned otherwise.
- We accept multiple modes of payment including UPI, net banking, credit/debit cards, and COD (Cash on Delivery) where applicable.
- In case of a payment failure, please retry or contact our customer support.
Disclaimer:
- Samriddhi Wealth Ventures shall not be liable for allergic reactions, misuse, or incorrect storage of spices by the customer.
- Our products are intended for culinary use only. We do not claim any medical benefits unless certified or supported by regulatory bodies.
- Content on our website is for informational purposes and may be subject to change without prior notice.
Customer Support:
- For any queries, complaints, or feedback, customers can reach out to us at [email protected].
- We aim to respond to all customer inquiries within 24–48 business hours.